What Should You Do If You Forgot Your Cloud Password?

Telegram offers its users an option to secure their account with a cloud password. An account with two-step verification is harder to hack into: the messenger will require the password to be entered at every login attempt.

However, users often forget their cloud passwords. The @tginfo team explains what you can do in such cases: https://tginfo.me/2fa-password-reset-en/.

#FAQ

What to Do When Telegram Auth Code Doesn't Arrive?

Telegram asks you to enter a one-time code to authorize in your account. Alas, a lot of users face a problem when the code doesn't arrive neither as a call nor SMS.

The @tginfo editors explain what can you do if this happens to you: https://tginfo.me/no-otp-en/

#FAQ

How to Disable the Thanos Snap Effect

Telegram for Android and iOS have a new animation when deleting messages called "The Thanos Snap Effect". Some users want to disable this animation, but don't know how to do it.

Android
In the Telegram app for Android, you can disable animation in Settings › Power Saving › Animations in Chats › Dust-effect deletion.

iOS
Unfortunately, there is no way to disable this animation in the iOS app.

#FAQ

What to do when my phone number gets banned on Telegram?

Telegram users can often encounter account bans. Sometimes, the ban can happen unexpectedly for the user: all sessions are terminated, and upon trying to log into the account, the app informs the user that the phone number is banned.

We explain what can be done in such a situation in this article: https://tginfo.me/phone-number-is-banned-en/

#FAQ

Ability to View Peer IDs in Desktop Clients

In recent updates, Telegram Desktop and Telegram for macOS brought a new experimental feature which shows Peer IDs in profiles of chats.

Every account, group, channel, and bot in Telegram has its own digital identifier. @tginfo explains how to enable the display of these IDs in the official Telegram Desktop and macOS applications.

To see the peer IDs in profiles, you need to do the following:

For Telegram Desktop:
1. Install the latest version of the app
2. Log in to your account.
3. Go to Settings › Advanced Settings › Experimental Settings and enable the option Show Peer IDs in Profile.

For Telegram for macOS:
1. Install the latest version of the app
2. Log in to your account.
3. Go to Settings › General › Show Peer IDs in Profile

#FAQ

Buying, Managing and Canceling Telegram Premium — FAQ

Telegram Premium gives users a numerous amount of features, with the features increasing with each update, which means it raises more and more issues. @tginfo will talk about some of these issues in its new article https://tginfo.me/managing-telegram-premium-en/

#FAQ #Premium

Links like t․me open in Telegram X, but I use a different client — what should I do?

After updating Telegram X to version 0.26.8.1717, users may have noticed changes in how links like t․me, telegram․me and telegram․dog are handled. Starting from this version, Telegram X takes priority for opening such links, even if they previously opened in another installed Telegram client.

To revert back to the previous behavior, follow these steps:

1. Open system settings.
2. Go to the "Apps" section.
3. At the top of the page, select the "Default apps" menu. On some manufacturers' devices, like Xiaomi, this item is hidden behind a three-dot icon in the top right corner.
4. At the bottom of the page, tap on "Opening links".
5. Find Telegram X in the list and tap on it.
6. Disable the "Open supported links" option. If the list of "Supported web addresses" displays a list of domains with switches, you need to turn off all the domains.
7. Go back to the list of applications and select the main Telegram application.
8. Enable the "Open supported links" option. Tap "Add link" or "Supported addresses" and enable all domains in the list if switches are present.

The @tginfo editorial team is unaware if this logic will change in future versions of Telegram X.

#TelegramX #FAQ

@tginfo Telegram FAQ

The list of our most popular FAQ articles is here: https://tginfo.me/faq-en/

#FAQ

How to Get Back Into The Chat and How to Get The Ownership Again?

We continue our FAQ-articles series with two new materials, closely related to each other:

1. What to do if a Group or Channel is Left Without an Owner?
tginfo.me/how-to-get-ownership-back-en/

2. How to Return to a Group or Channel After Leaving?
tginfo.me/how-to-comeback-en/

#FAQ

Changes in Global Search

At the end of August, many users noticed that the search algorithms in Telegram had changed.

We tell you everything we know about this in the article https://tginfo.me/search-rules-change-2024-en/

#FAQ

What To Do if There Is Already an Account On Your New Phone Number?

If you bought a new phone number and are trying to create a new Telegram account with it, you may sometimes find that there is already an account on this number.

We tell you why this could happen and what to do in this case in the article https://tginfo.me/account-already-exists-on-my-sim-en/

#FAQ

How Does The "Chat History" Setting Work?

When an administrator of a private group enables history visibility in it, the result often does not meet his expectations: old messages of the group may still be hidden from some participants.

We tell you how this setting actually works in the article https://tginfo.me/chat-history-visibility-en

#FAQ

How To Clear App Database?

During their work, Telegram applications download some data from the server to the device. If too much of this data accumulates on the device, or if there is a failure while saving it, the application may stop working correctly.

We tell you how to maintain your app database in out new article https://tginfo.me/clear-cache-en

#FAQ

Basic Groups and Supergroups

Almost every Telegram user knows that there are groups in the messenger. However, for many it remains unclear why different chats can behave differently: in some you can copy a link to a message, and in others you can’t; in some you can delete a message only for yourself or for all participants, and in some you can only delete it for everyone; and in some, all materials suddenly disappeared from the Media tab.

In our new article, we talk about converting basic groups into supergroups and the differences between these two types of group chats: https://tginfo.me/groups_vs_supergroups-en/

#FAQ

Spamban

Spamban is a restriction that the Telegram platform can impose on a user's account.

In the new article https://tginfo.me/spamban-en/ we talk about what types of spambans exist, what you can get them for, and how to get rid of them.

#FAQ

The app does not show the user when searching by phone number

Sometimes Telegram users face that they cannot find another user by their phone number: the app reports that such a user does not exist.

In the new article, we explain why this can happen and what can be done in such a situation: https://tginfo.me/user-not-found-by-phone-number-en

#FAQ

New Year Visual Effects

At the end of each year, the appearance of the side menu in Telegram for Android changes slightly:

• From December 24 to January 1, the side menu features New Year-themed icons and a snowfall animation.

• On January 1 only, the snowfall animation appears in chats and at the top of the chat list.

Note: Snow animations will only be visible if the following setting is enabled: Settings > Power saving > Animation in Chats > Wallpaper rotation.

In Telegram Desktop, the animation involving snowfall is there in the profile section of the side menu. However, it will appear still if Power Usage > Interface Animations is disabled.

#FAQ

How to Find Your Groups and Channels

Not all Telegram applications provide the user with the ability to see a list of groups and channels they have created or administer. However, there are some ways to do it.

https://tginfo.me/how-to-find-my-chats-en

#FAQ

New Rules for Boost-Based Level Ups

The May 9, 2025 update not only gave users several new features but also simplified how channels achieve level ups.

Unfortunately, at the time of the update, the official Telegram website provided no information about the new rules for calculating the number of boosts a channel must receive to move to a particular level.

The @tginfo team is publishing the results of its own investigation into the new mechanism in its article: https://tginfo.me/new-levels-ranking-en

You can find out how many boosts your channel needs to reach a level in our Mini-App calculator.

#FAQ #boosts

What To Do If Your Account is Frozen?

In May 2025, Telegram started freezing some accounts.

In the new article, we explain what to do if your account gets frozen for violating Telegram's rules: https://tginfo.me/frozen-account-en

#FAQ